Say what you will about Las Vegas: it’s glitzy, the cacophony of architecture is over the top, and it’s Sin City – with the gambling, boozing and girls girls girls. But one thing that Las Vegas can claim for sure is a superior level of customer service – from the cabbie who greets you at the airport like a long-lost cousin, to the clerk at the Gap who won’t give up until he finds the sweater in your size in the back room, to the waiter at Wolfgang Puck who swoops by to refill your glass and seems to genuinely care that you’re happy with your steak.
Over the past week, I haven’t met one person in the service industry who wasn’t smiling, or who didn’t seem interested in the welfare of guests.
Maybe it’s all this sunshine that puts people in a positive mood?
I'd put money on it being the sunshine (no Vegas pun intended). It's not likely that they just won big at the casino!
Posted by: Sue Horner | March 14, 2008 at 05:36 PM
I view these experiences through a Toronto-centric lense. As a traveller, I often enjoy customer service and attitude that's that so much better than in Toronto. Warm weather or cold. It's the same.
Posted by: Christine Smith | March 20, 2008 at 03:49 PM